Complaints

For the most part, Quiet Life Rentals does not enter into disputes between users of Second Life, and many cases are beyond our remit, however please see below for specific cases.

If you own, or rent, a parcel, from which one of our tenants is having an impact on your ability to use or enjoy your Second Life then we will consider intervening. This generally involves the presence of griefer objects (which are usually the result of the tenant not understanding public rez, rather than themselves intentionally griefing), oversized prims, encroachment, etc etc.

Note, you must be able to demonstrate the problem from a location on a parcel you own or rent, if you simply dont like the way something looks but it does not affect a “vantage point” you own, we will not get involved - you must be able to demonstrate what the problem is from a location /you/ have authority over, to demonstrate the impact caused.

In this case, please directly IM Iain Maltz in world, we will generally respond to you within 24 hours (usually within 2-3 hours, depending on time of day).

This is beyond our jurisdiction and you should take up such matters with Linden Labs.

To better understand this perspective, consider an analogy with Real Life, the only difference being the Law in Second Life is in the form of Linden Labs.

In real life, if you believe something illegal is going on in a property, say someone is held hostage, you do not take it up with the landlord, you take it up with the enforcement agencies. A landlord can not help you out, and depending on where you live, a landlord's rights may be limited. In some countries a landlord must give days written notice before even inspecting a property for routine purposes, it is illegal for a landlord to invade the privacy of their tenants.

In second life, we follow this principle. Quiet Life Rentals will /not/ spy on or intrude on the privacy of our tenants, our staff are only allowed on parcels that are unrented, have had expired rentals, or where the renter has authorised our presence (usually by requesting the tenant send a TP Lure). While it may not be illegal in Second Life to invade tenants privacy, we prefer to treat our customers with the same level of rights as in reality, and in fact treat them as if they were the land owner themselves, thus we will not intrude in our tenants affairs, and do not even consider ourselves to have the right to, much as you wouldn't expect your landlord to just let themselves into your property in real life.

In second life, the enforcement agency being Linden Labs, has the tools to browse the world, instant messages, and so forth, invisibly. They have the approval and authority to do so, written into the Terms of Service, while Quiet Life Rentals has no authority to spy on people, or even share IM logs, yet alone 'snoop' on peoples IMs. Linden Labs can, legally, and will, if they so choose.

Quiet Life Rentals is also not able to take any significant action, nor is authorised to do so. At best we can evict them and force them to rent elsewhere, however if a legitimate violation of Terms of Service is occuring then the user should clearly be banned permenantly from second life. Quiet Life Rentals does not have the ability to ban users from Second Life, and we are not authorised by Linden Labs to act as executors of their Terms of Service either.

In short, we are not responsible for the (ethically dubious) act of monitoring tenants. We have not been granted access to the tools Linden Labs have for monitoring. We do not have the ability to take any action, at the account level, against any avatar.

In real life, and in second life, the landlord is not where you resolve criminal complaints.

You should file an abuse report against the avatar and submit your evidence to Linden Labs.

If they find just cause for your complaint, the avatar will be banned from Second Life, their items returned, and the Quiet Life Rentals system will eventually automatically recycle the rental for non payment (like most rentals). Linden Labs may also forward relevant information, including the Avatar's real life details (not available to Quiet Life Rentals either) to appropriate authorities. In this case there is no reason for Quiet Life Rentals to intervene.

If they do nothing, then they are either still collecting evidence, or have no issue with the situation. In both cases there is still no reason for Quiet Life Rentals to intervene.

Thus, we do not get involved in Terms of Service disputes. There shouldn't be any need for us to do so, be the complaint legitimate or not, it should always be appropriately handled by those with the legally backed rights to investigate individuals and enforce justice.